{"id":12,"date":"2026-07-14T12:14:36","date_gmt":"2026-07-14T12:14:36","guid":{"rendered":"https:\/\/chyame.com\/?page_id=12"},"modified":"2026-07-29T07:41:37","modified_gmt":"2026-07-29T07:41:37","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/chyame.com\/index.php\/refund-returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<h1>Refund and Returns Policy<\/h1>\n<p><strong>Effective Date:<\/strong> July 14, 2026<\/p>\n<p>At <strong>Chyame.com<\/strong>, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we&#8217;re here to help. Please read our Refund and Returns Policy carefully before requesting a return, replacement, or refund.<\/p>\n<hr \/>\n<h1>1. Return Eligibility<\/h1>\n<p>You may request a return if:<\/p>\n<ul>\n<li>The item was delivered damaged or defective.<\/li>\n<li>You received the wrong product.<\/li>\n<li>The product has a manufacturing defect.<\/li>\n<li>The product is unused, unworn, unwashed, and in its original condition.<\/li>\n<li>All original tags, labels, packaging, accessories, and invoices are included.<\/li>\n<\/ul>\n<p>Items that do not meet these conditions may not be eligible for a return.<\/p>\n<hr \/>\n<h1>2. Return Window<\/h1>\n<p>Return requests must be submitted within <strong>7 days<\/strong> of receiving your order.<\/p>\n<p>After this period, we may be unable to process your return or refund.<\/p>\n<hr \/>\n<h1>3. Non-Returnable Items<\/h1>\n<p>The following items are not eligible for return or refund unless they are defective or incorrect:<\/p>\n<ul>\n<li>Products marked as <strong>Final Sale<\/strong> or <strong>Non-Returnable<\/strong><\/li>\n<li>Gift cards<\/li>\n<li>Personalized or customized products<\/li>\n<li>Products damaged due to misuse or improper handling<\/li>\n<li>Products without original packaging or tags<\/li>\n<li>Products showing signs of use, washing, or alteration<\/li>\n<\/ul>\n<hr \/>\n<h1>4. Damaged, Defective, or Incorrect Products<\/h1>\n<p>If you receive a damaged, defective, or incorrect item, please contact us within <strong>48 hours<\/strong> of delivery.<\/p>\n<p>To help us process your request quickly, please provide:<\/p>\n<ul>\n<li>Your order number<\/li>\n<li>Photos of the product<\/li>\n<li>Photos of the packaging<\/li>\n<li>A brief description of the issue<\/li>\n<\/ul>\n<p>After verification, we will arrange a replacement or issue a refund, as applicable.<\/p>\n<hr \/>\n<h1>5. Return Process<\/h1>\n<p>To initiate a return:<\/p>\n<ol>\n<li>Contact our customer support team.<\/li>\n<li>Provide your order details and reason for the return.<\/li>\n<li>Wait for return authorization.<\/li>\n<li>Securely pack the product in its original packaging.<\/li>\n<li>Ship the item using the instructions provided by our support team.<\/li>\n<\/ol>\n<p>Unauthorized returns may not be accepted.<\/p>\n<hr \/>\n<h1>6. Refund Process<\/h1>\n<p>Once your returned product is received and inspected:<\/p>\n<ul>\n<li>You will receive confirmation of the return status.<\/li>\n<li>If approved, your refund will be processed using the original payment method.<\/li>\n<li>Refunds are typically processed within <strong>7\u201310 business days<\/strong>, depending on your payment provider or bank.<\/li>\n<\/ul>\n<hr \/>\n<h1>7. Replacement Policy<\/h1>\n<p>Eligible products may be replaced instead of refunded if:<\/p>\n<ul>\n<li>The item is damaged.<\/li>\n<li>The item has a manufacturing defect.<\/li>\n<li>The wrong product was delivered.<\/li>\n<\/ul>\n<p>Replacement requests are subject to product availability.<\/p>\n<hr \/>\n<h1>8. Exchange Policy<\/h1>\n<p>We currently accept exchanges for eligible products, subject to stock availability.<\/p>\n<p>If the requested replacement item is unavailable, a refund or store credit may be offered, where applicable.<\/p>\n<hr \/>\n<h1>9. Shipping Charges<\/h1>\n<ul>\n<li>Original shipping charges are generally non-refundable unless the return is due to our error.<\/li>\n<li>If the return is due to a damaged, defective, or incorrect product, return shipping costs may be covered by Chyame.com.<\/li>\n<li>For other eligible returns, return shipping charges may be the responsibility of the customer.<\/li>\n<\/ul>\n<hr \/>\n<h1>10. Order Cancellation<\/h1>\n<p>Orders may be cancelled before they are shipped.<\/p>\n<p>Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return after delivery if the product meets the return eligibility requirements.<\/p>\n<hr \/>\n<h1>11. Failed Deliveries<\/h1>\n<p>If an order is returned to us because:<\/p>\n<ul>\n<li>The delivery address was incorrect,<\/li>\n<li>Delivery attempts were unsuccessful, or<\/li>\n<li>The order was refused without a valid reason,<\/li>\n<\/ul>\n<p>additional shipping charges may apply for reshipment or may be deducted from any eligible refund.<\/p>\n<hr \/>\n<h1>12. Refund Exceptions<\/h1>\n<p>Refunds may not be issued in cases such as:<\/p>\n<ul>\n<li>Incorrect shipping information provided by the customer<\/li>\n<li>Normal wear and tear<\/li>\n<li>Damage caused after delivery<\/li>\n<li>Misuse, neglect, or improper care of the product<\/li>\n<li>Requests made outside the eligible return period<\/li>\n<\/ul>\n<hr \/>\n<h1>13. Contact Us<\/h1>\n<p>If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us:<\/p>\n<p><strong>Chyame.com<\/strong><\/p>\n<p><strong>Website:<\/strong> <a href=\"https:\/\/chyame.com\/\">https:\/\/chyame.com\/<\/a><\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:info@chyame.com\">customersupport.info@chyame.com<\/a><\/p>\n<p><strong>Customer Support Hours:<\/strong> Monday \u2013 Friday, 9:00 AM \u2013 6:00 PM<\/p>\n<p>Please include your <strong>Order Number<\/strong> in all correspondence to help us process your request promptly.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;] Refund and Returns Policy Effective Date: July 14, 2026 At Chyame.com, customer satisfaction is important to<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund and Returns Policy - chyame<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chyame.com\/index.php\/refund-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text css=&#8221;&#8221; 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