Shipping Policy

Effective Date: July 14, 2026

At Chyame.com, we are committed to delivering your orders safely and on time. This Shipping Policy outlines our shipping procedures, delivery timelines, shipping charges, and other important information regarding the shipment of your purchases.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During peak seasons, promotional events, or holidays, order processing may take longer than usual.

2. Shipping Locations

We currently ship to selected domestic and international destinations.

If shipping is unavailable for your location, you will be notified during the checkout process.

3. Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Package weight and dimensions
  • Selected shipping method
  • Applicable taxes or duties

Any shipping charges will be displayed at checkout before your payment is completed.

4. Estimated Delivery Time

Estimated delivery times are:

  • Domestic Orders: 3–7 business days
  • International Orders: 7–21 business days

Delivery times are estimates and may vary depending on the destination, courier service, customs clearance, weather conditions, or other unforeseen circumstances.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • Tracking information (where available)
  • Courier details

You can use the tracking number to monitor the status of your shipment.

6. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • High order volumes
  • Courier service disruptions
  • Customs inspections
  • Severe weather
  • Public holidays
  • Incorrect shipping information provided by the customer

Chyame.com is not responsible for delays caused by third-party shipping carriers.

7. Customs, Duties, and Taxes

For international orders:

  • Import duties, customs fees, taxes, or other government charges may apply.
  • These charges are determined by the destination country’s customs authorities.
  • Customers are responsible for paying any applicable customs duties and taxes.

8. Incorrect Shipping Address

Please ensure that your shipping address is accurate before placing your order.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed or unsuccessful.
  • Additional shipping charges may apply for reshipment.
  • Chyame.com is not responsible for orders delivered to incorrectly entered addresses.

9. Failed Delivery Attempts

If a delivery cannot be completed because:

  • The recipient is unavailable,
  • The address is incorrect,
  • The package is refused without valid reason,

the package may be returned to us. Additional shipping fees may apply for reshipping the order.

10. Lost or Damaged Shipments

If your package is lost or arrives damaged:

  • Contact our customer support team as soon as possible.
  • Provide your order number and supporting photographs (if applicable).
  • We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

11. Partial Shipments

If your order contains multiple items, they may be shipped separately depending on stock availability or warehouse location.

You will receive tracking information for each shipment, where applicable.

12. Shipping Restrictions

Some products may be subject to shipping restrictions based on:

  • Destination country
  • Local regulations
  • Carrier limitations

If we are unable to ship a product to your location, we will notify you and provide a refund if payment has already been received.

13. Contact Us

If you have any questions regarding our Shipping Policy or your shipment, please contact us:

Chyame.com

Website: https://chyame.com/

Email: customersupport.info@chyame.com

 

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM